Learning Outcomes

Understanding Escalation and Its Causes

Communicating and Working Safely

De-Escalation in Practice

Lesson Summary

This module serves as a practical guide for mental health support workers on verbal de-escalation techniques. You will discover how to understand escalation and its causes, how to communicate and work securely and components of the de-escalation framework in practice.

Verbal De-Escalation for Mental Health Support Workers - Assessment

This free online course equips mental health support workers with verbal de-escalation skills to deal with aggression.

Verbal De-Escalation for Mental Health Support Workers

Are you interested in how mental health support workers recognise, manage, and resolve aggression safely in the workplace? Then you are in the right place. Enrol in this free online certificate course on verbal de-escalation for mental health support workers and learn how to recognise and prevent escalation early, communicate efficiently under pressure, and resolve conflict safely using NICE NG10-aligned techniques.

Udemy’s Fourth Leadership Exit of 2025: CMO Genefa Murphy Resigns

12 Best Data Analysis Courses for 2025: From Data to Insights

Coursera and Udemy are Finally One. What’s Next?

Coursera Q1 2026: Platform Fee Raises Consumer Margins to a Multi-Year High, Enterprise Customers Slip

7 Best Climate Change Courses for 2025: Exploring the Science

[2025] 150+ Online Courses to Help Your Career

Scaler Academy’s Big Lie: How India’s EdTech Darling Inflated Revenue by 15x

After Academia and Finance, Coursera Turns to Amazon for its Next CEO

8 Best Crochet Courses for 2025: Practical, Enriching, Creative

6 Best Node.js Courses in 2025

12 Best JavaScript Courses for 2025: Create Interactive Websites

6 Best Influencer Marketing Courses for Marketers

OKR Certification Course: A Path to Renewed Enthusiasm and Productivity

Harvard Launches Two New Free Certificate Courses

Duolingo’s Q4 2025: Record Revenue, Record Stock Drop, One Massive Buyback

40+ Free Certificates from Wolfram U: Expand Your Computational Universe